TECH SUPPORT: Friendly staff
We're sure you have dealt with less than friendly staff... but here in Radio Shopper we're different. We actually like to work with our customers!
When you operate a busy technical support department in some companies engineers and associates sometimes forget the importance of working with customers in a friendly and amicable way. Not so at Radio Shopper (part of the LRS UK group of companies). We have staff that have worked with customers for many years and as our TrustPilot entries for company feedback will show, we ALWAYS have time for customers in service. Working with customers is part of our DNA and staff are very passionate to ensure that all customers are helped in every way we can. Its one of the stand out features that you will notice if you contact us.
What we can offer as a service department for wireless radio
Our service department repairs many different types of RF products, from paging systems, two-way radios, Zigbee based solutions, computing systems and so much more. But we're always mindful about supporting our customers in a really professional courteous way. Our engineering and technical support is always busy so we don't really have any focus towards third party repairs? Well why not you might ask?
It's because we need our time to support customers that have supported us over the years (and we have been in business since 1989) and our current customers we're happy to say are our priority. While we do have sympathy for users that have issues with equipment bought from elsewhere and sometimes even grey imports (i.e. unauthorised products), we're sorry that you did not buy from us and we know that there are many companies out there that don't operate good service departments - or worse, are based in somewhere like China and service is often not an option. That's why they can be offering lower cost equipment. But we think at Radio Shopper that without support any customer will in the long run suffer. We always include support.
At least the team here are what you might expect if you are a customer... they are friendly, helpful guys that love to work with and support customers as they should be and you will find that nothing is 'too much trouble'. And our technical support won't just 'brush you off' as many companies these days do.
Creating a service department with great staff is not actually that easy, but Phil Smith manages the service department and he is always mindful that customers need good, reliable service and he and his team are always here to help.
Welcome to Radio Shopper!
To speak with our support team call 0843 506 6000 and ask for technical support or use the contact form.