WARRANTY: Our support services for guarantee claims
Warranty is an important aspect of any product and if you get any problems or just need support we're here for you.
Radio Shopper does sell many brands of equipment and RF technology products as well as some very specialised equipment not available anywhere else. So all products we sell come with a specified warranty period that might be different for different brands. Always check with us for the warranty period and a simple call to us on 0843 506 6000 will confirm the warranty on any item we sell. While a one year warranty for claims is common place some products carry a two-year guarantee period, and some other devices have a three year warranty depending on manufacturers terms.
Sometimes customers can 'misunderstand' the equipment - let's face it, some of it can be rather user unfriendly when it comes down to operation and assume the device has some sort of underlying fault, but a quick call to Radio Shopper can save customers a great deal of time and if there is an actual fault, we can of course issue a returns number to get the unit back to us for further investigation and repair if necessary.
Which department to contact at Radio Shopper?
Customer services could be your first stop to discuss anything about problems with the equipment you bought from us, and they will help you with initial assessment and then either give you an RMA number to return the item back to us, or pass you to our engineering department for further discussion or diagnosis while you are still on the call. We understand that communications equipment can be critical to operations within your company, or that there might be safety concerns for staff operating off-site and we will expedite your problem to conclusion as fast as we can.
Either way, the call will be painless and our staff are here to help you and are always friendly and personable with customers unlike some companies we could name. Calling us should not be 'I have got to call those staff again and I don't like them' but rather like 'I'll call their customer services and they are great, always making things simple' and that's exactly what we try to achieve with all of our customers where a guarantee or warranty claim is concerned. We always judge warranty as part of buying the product and poor warranty service should never happen.
Contact us on 0843 506 6000 or fill the contact document out from this website if you need help with warranty.